Legal Information

Sales Channels Requirements

Our standards ensure the financial transactions’ security and meet the requirements of the international payment systems and partners. Your sales channel needs to meet these requirements for using our services.

Website

Visual and technical requirements

  • The website and its content is working properly and are up-to-date. All goods and services have detailed descriptions with price and payment currency.
  • SSL certificate is a must for your website.
  • If your website is under development, our support team needs access to a web content test environment.

Consumer protection

  • Your website must contain the following information:
    • order and payment procedure
    • terms of delivery
    • warranty

Contact information

  • Please don’t forget about the feedback form or a contact page with the following information:
    • physical address (for offline businesses only)
    • email
    • postal address for legal disputes
    • phone number

Business page

Don’t have a website? No worries. You can integrate our services into your business page, including but not limited to business accounts on social media, like Facebook, Instagram or Google My Business, and channels on YouTube, Telegram or Viber, as well as messengers’ chatbots.

Visual and technical requirements

  • Your business page is active, publicly available and contains information on your services and goods. All goods and services have detailed descriptions with price and payment currency.

Consumer protection

  • Your business page must contain the following information:
    • order and payment procedure
    • terms of delivery
    • warranty

Contact information

  • Your bio on social media, the description of channel or chatbot contains the following information:
    • email
    • phone number
    • physical address (for offline businesses only)

Mobile app

Visual and technical requirements

  • All users can download your app in a suggested app store: App Store or Google Play. Your mobile app is working properly and is up-to-date. All goods and services have detailed descriptions with price and payment currency.
  • If your mobile app is under development, our support team needs access to a web content test environment.

Consumer protection

  • Your mobile app must contain the following information:
    • order and payment procedure
    • terms of delivery
    • warranty

Contact information

  • Please don’t forget about the feedback form or contact information:
    • physical address (for offline businesses only)
    • email
    • postal address for legal disputes
    • phone number

Point of sale

POS physical address

  • POS must have a physical location, where all business processes proceed.

Business online presence

  • Your business must be present online: website or a business page on social media, like Instagram, Facebook or Google My Business, with the relevant information.

During the moderation process, additional information and clarifications may be requested since Fondy is an international financial company and a subject of financial monitoring. This means that our activities and the activities of our customers must meet global and national standards.